Privacy policy

This Privacy policy, based on the General Data Protection Regulation (Regulation, GDPR) and other regulations governing the rules for the protection of personal data, explains which personal data is collected in relation to our activities, how we process, use and protect the data, for what purposes we use them, as well as your rights related to the protection of your privacy and your personal data.

OUR FUNDAMENTAL BUSINESS PRINCIPLE IS PRIVACY AND DATA PROTECTION

The privacy of individuals and the protection of personal data are fundamental human rights. We have a duty to take care of the privacy of individuals whose personal data we process and store. We ensure the personal data are collected and processed only when necessary.

Every veterinary clinic or practice within VETTI GROUP d.o.o. adheres to the following principles with the aim of protecting the privacy and personal data of animal owners and all persons whose personal data we process:

• We do not collect more personal data than is necessary
• We do not use personal data for purposes other than those mentioned
• We do not keep personal data if it is no longer necessary
• We never sell, borrow or distribute personal data
• We do not send personal data to third parties without your knowledge
• We do not use any automated decision processing and decision making or profiling
• We continuously ensure the personal data is stored safely.

It is important to read our Privacy policy and we hope that you will take time and your attention. We tried to write it as clearly as possible and to be understandable to everyone, with the desire to maintain your full confidence in the way we treat your personal data.

If, after you have read them, you will have further questions about the protection of personal data or wish to exercise any of your rights in the protection of personal data, please contact our Data Protection Officer:

Igor Barlek, CIPP/E, VETTI GROUP d.o.o. Data Protection Officer

• By e-mail to privatnost@vetti-group.hr ili bi@biconsult.hr ili
• By mail to the address VETTI GROUP d.o.o., Ulica Josipa Marohnića 3, 10000 Zagreb.

​We regularly improve our Privacy Policy in order to improve the protection of your personal data.

This Privacy policy was updated on 03rd January 2025.

1. DATA CONTROLLER

VETTI GROUP d.o.o., Ulica Josipa Marohnića 3, 10000 Zagreb, is a data controller and determines the purposes and means of processing your personal data and takes care of ensuring all security measures of your personal data, and in relation to the personal data of animal owners also acts as a joint controller with related company - PROVECTUS CAPITAL PARTNERS d.o.o., Ilica 1A, 10000 Zagreb.

2. HOW AND WHAT DATA DO WE PROCESS

When registering for a veterinary services

For these purposes, we need your basic personal data (name and surname) and contact data (e-mail address and telephone number) for effective communication and to achieve the best possible understanding of your wishes and needs and to agree on an appointment for the treatment. If our communication does not continue and you do not use our veterinary services, we will permanently delete all your personal data one year after the last communication.

During the provision of veterinary services

During the provision of veterinary services, we are obliged to collect all the data of your pet in accordance with the provisions of the Veterinary Act, the Animal Protection Act and other regulations in the field of veterinary medicine, as well as the necessary set of your personal data as a pet owner (name and surname, personal identification number, ID number, ownership and deregistration information and residential address).

We check your data in the Central Register of Pets of the Ministry of Agriculture (LYSACAN) as well as by reading your pet's microchip. At the same time, it is also important for us to know whether the owner or possessor is an adult.

For the purposes of contacting you directly in order to inform you about possible infectious diseases, vaccination obligations or to arrange an appointment, we need your contact information (e-mail address or telephone number), which we retain for the time you are our client, i.e., the owner of a pet. which we care about.

In your best interest and for the purpose of ensuring the highest quality of veterinary medicine services, we can refer you to another outpatient clinic or clinic within our veterinary group and, in accordance with legal regulations in the field of veterinary medicine, we will forward your pet's documentation and your personal data.

Access to all your personal data is strictly limited, and in accordance with the Veterinary Act, we are obliged to provide access to your personal data at the request of the competent ministry, other state administration bodies in accordance with special regulations, the Croatian Veterinary Chamber and competent judicial bodies, and authorized laboratories during diagnostic procedures.

We retain the necessary set of basic personal data (name, surname, personal identification number, address, services provided) for the purposes of issuing invoices for services in accordance with accounting and tax regulations.

Video surveillance

Exclusively for the purpose of protecting the safety of persons who will be covered by the legal video surveillance perimeters and for the purpose of protecting property and preventing illegal actions directed towards our property from theft, robbery, burglary, violence, destruction, etc., in accordance with our justified and documented legitimate interest, we monitor exclusively acceptable area of veterinary clinics and practices, whose perimeters are clearly marked with easily visible notices. As a rule, we store video surveillance recordings for up to a month, depending on the amount of recorded records on the storage medium, and a maximum of 6 months.

Telephone conversations recording

The system of recording outgoing and incoming telephone conversations with animal owners is carried out for the purpose of analyzing emergency and incident situations, analyzing the treatment of animals, analyzing received complaints and proving the correctness of actions and ensuring compliance and improving communication with users of veterinary services. Recordings of telephone conversations are kept for a period of up to one month and are permanently deleted after the expiry of these periods.

Job candidates selection

During job candidate selection and employment procedures, we collect basic data about candidates with the intention of entering into an employment contract, name and surname, residential address, e-mail address, phone number, education and work experience, and other data that you submit to us via your resume, as a set of your personal data important for carrying out the selection and employment procedure. After the end of the selection process, we hire the selected candidates and collect all necessary data in accordance with legal obligations, while applications and personal data of unsuccessful candidates are returned upon request or permanently destroyed, and based on your consent we retain them for possible employment in the future.

We share the personal data of job candidates with PROVECTUS CAPITAL PARTNERS d.o.o., Ilica 1A, 10000 Zagreb, as a related company based on a valid legitimate interest in accordance with the provisions of the GDPR.

The consumer's right to object

Every animal owner is guaranteed the right to file a complaint or complaint about the services provided, whereby we collect the necessary set of personal data of the complainant and retain it for a period of up to 12 months, in accordance with regulations in the field of consumer rights protection.

Collection of your personal information on our website

Although you can use our website without providing personal information, when you contact us through our contact form on the website for the purpose of ordering a veterinary treatment or for the purpose of possible employment, establishment of a business relationship or inquiry, we collect your first and last name and e-mail address, and the information about your phone number is extremely useful so that we can determine your wishes and needs in the field of veterinary services as accurately as possible with our return phone call. As long as we have open communication in the sense of establishing cooperation and agreeing a review, we will collect your personal data and delete it after the termination of further communication, after the expiration of all legal obligations or the termination of the existence of legal bases from the GDPR related to the processing of your personal data.

Our website is not designed to provide services to minors under the age of 16, and for this purpose, it is necessary to attach the consent of the parents or the holder of parental responsibility before providing personal information through our contact form.

Our website also contains links to other websites and social networks, and this Privacy Policy does not apply to them. We recommend that you read the privacy protection terms of each website and social network you visit, especially where you leave information.

Newsletter

Our newsletter with the news from VETTI GROUP and from the field of veterinary medicine, including information about services, animal nutrition and special offers is sent to all interested parties on the basis of the given consent and registered email address, and to our valuable customers on the basis of a valid legitimate interest in using the email address that is used until the moment of withdrawal of consent or objection of the recipient and his desire to stop receiving further notifications.

Cookies

Our website uses small text files and places them on your computer or device in order to customize the interface of your web browser. Cookies necessary to ensure the functionality of our website cannot be turned off. They are typically set in response to your actions involving a request for services, such as cookie settings, logging in, or filling out forms. The use of other cookies to collect your personal data requires your prior consent, and even in the absence of your free consent, you can still fully use our website and have unhindered access to all its contents.

Our website uses the following cookies necessary for its functionality:

Name ncc_e

Duration 1 year

Purpose Cookie check

Name ncc_c

Duration 1 year

Purpose Cookie check

Based on your consent, our website uses the following analytical cookies:

Name _ga_E6VPSXDGTW

Duration 2 years

Purpose Google Analytics, distinguishing visitor sessions

Name _ga

Duration 2 years

Purpose Google Analytics, distinguishing site visitors

3. WHO HAS ACCESS TO YOUR DATA

We cooperate with exclusively reliable business partners who help us provide and improve our services and make our direct communication with you more effective. We provide access to your personal data to authorized external data processors for the purpose of processing personal data on our behalf and on the basis of our express instructions based on concluded data processing agreements in accordance with Article 28 of the GDPR.

These partners are obliged to strictly comply with the obligation of confidentiality in accordance with this Privacy Policy, with the contracts we have concluded with them and in accordance with the obligations from the GDPR.

Our chosen external data processors are business partners who provide us with the services of establishing contact with animal owners, personnel selection, IT services and maintenance services for business applications and systems, video surveillance and web and email hosting, without which we would not be able to ensure the highest quality. of our services.

4. YOUR RIGHTS

You are free to contact us at any time for the purpose of exercising your rights in the field of the protection of your personal data. Your rights are as follows:

Right of access to personal data

You have the right to access your personal data and to know what data and how we process, for what purpose and for what time. We give you the opportunity to see your personal data or to request a copy of your personal data.

Right to rectification of personal data

You have the right to correct or complete any inaccurate or incomplete personal data that you have provided and which we have collected.

Right to erasure of personal data

You have the right to request a deletion of your personal data when the data are no longer necessary to achieve the purpose for which they were collected or when you make a reasoned objection.

Right to object

You have the right to object to specific handling of your personal data. For example, you may request that we stop processing your personal data for direct marketing purposes.

Right to restriction of processing

You may ask us to restrict the processing of data, for example when the erasure, correction or objection concerning your personal data is on hold and/or where we have no valid basis for processing your data and want them to be retained. When the processing is restricted, your data will be stored and not further processed. For example, if you challenge the accuracy of your data, the processing of such data will be restricted until it is ensured that the data are correct.

Right to transfer data

Where processing is carried out by automated means of processing on the basis of a contract or consent, you have the right to receive the personal data you have provided to us in a structured and commonly used machine-readable format and to transmit such data to third parties by your decision.

If you wish to exercise any of the above-mentioned rights, you are free to apply:

• via email at privatnost@vetti-group.hr or
• by mail to the address VETTI GROUP d.o.o., Ulica Josipa Marohnića 3, 10000 Zagreb

We shall respond to your request as soon as possible and no later than one month after receiving your request. If the reliable confirmation of your identity is not possible, we will be free to request additional verification of your identity.

You may at any time lodge a complaint with the competent supervisory authority, in particular in the EU country where you have a habitual residence, place of employment or place of alleged infringement, if you consider that our processing of your personal data is not lawful. Direct contacts of the supervisory authority in the Republic of Croatia: Croatian Data Protection Authority (AZOP), Ulica grada Vukovara 54, 10000 Zagreb, phone: +385 1 4609 000, e-mail: azop@azop.hr.

CHANGES TO OUR PRIVACY POLICY

We retain the right to periodically update and improve the text of this privacy policy, primarily for the purpose of respecting legal changes, i.e. changes in the purposes and methods of data processing. However, we will not restrict your rights arising from this privacy policy or from the relevant legislation. In case of any changes that may affect your rights, we will inform you promptly and in an appropriate manner.